Terms and conditions

1. Introductory provisions

These General Terms and Conditions (the “Terms”) govern the rights and obligations between Eklektik Labs, s.r.o. (the “Provider”) and the client (the “Customer”) when providing services in the areas of web application development, AI solutions, hardware and consulting.

2. Definitions

• Services – development of web applications, AI solutions, hardware products and consulting
• Contract – a written or electronic agreement between the Provider and the Customer
• Deliverable – an output provided as part of the Services (software, documentation, prototype, etc.)
• Price – the fee for providing the Services under the Contract

3. Order and contract formation

3.1 The Customer may request the Services via the contact form on the website or by direct communication to info@eklektik.cz.

3.2 The Provider prepares an offer based on the Customer’s requirements. The offer includes scope, delivery plan and Price.

3.3 The Contract is concluded by the Customer’s confirmation of the offer (by email or signature).

4. Price and payment terms

4.1 The Price is set in the offer and stated in Czech crowns (CZK) excluding VAT, unless agreed otherwise.

4.2 Payment terms:

• Projects up to CZK 100,000: 100% upfront
• Projects over CZK 100,000: 50% upfront, 50% upon completion
• Hourly work: monthly invoicing based on worked hours

4.3 Invoice due date is 14 days from issuance.

5. Rights and obligations

5.1 The Provider undertakes to:

• Provide the Services in the agreed scope and quality
• Meet agreed delivery dates
• Keep confidential information secret
• Deliver all outputs as agreed in the Contract

5.2 The Customer undertakes to:

• Provide necessary cooperation and materials
• Pay the agreed Price on time
• Respond to Provider’s questions within a reasonable time

6. Delivery and acceptance

6.1 Deliverables are provided electronically (source code, documentation) or physically (prototypes, devices) depending on the nature of the Services.

6.2 The Customer must review and accept the Deliverable within 14 days of delivery. If no defects are reported within this period, the Deliverable is considered accepted.

7. Warranty and claims

7.1 The Provider provides a warranty for defect remediation for 3 months from acceptance.

7.2 The warranty does not cover defects caused by unauthorized modifications, improper use or changes made by third parties.

7.3 Claims must be submitted in writing to info@eklektik.cz with a description of the defect.

8. Copyright and licensing

8.1 Copyright to the Deliverable transfers to the Customer only after full payment, unless the Contract states otherwise.

8.2 The Provider may use the Deliverable as a reference for marketing purposes, unless agreed otherwise.

8.3 Third-party components (open-source libraries, APIs) are subject to their own licenses.

9. Liability

9.1 The Provider is liable for damage caused intentionally or by negligence, up to the amount of the invoiced Price for the relevant project.

9.2 The Provider is not liable for damage resulting from improper use of the Deliverable or failures of third-party infrastructure.

10. Personal data protection

Processing of personal data is governed by the Privacy policy.

11. Final provisions

11.1 These Terms are effective as of January 29, 2026.

11.2 Legal relationships not governed by these Terms are governed by the laws of the Czech Republic, in particular Act No. 89/2012 Coll., the Civil Code.

11.3 The parties agree to attempt to resolve disputes amicably first. If unsuccessful, the competent court in the Czech Republic shall have jurisdiction.

11.4 The Provider may amend these Terms. Changes become effective upon publication on the website.